Privacy Policy

Overview

  • EMN Transcription Services Ltd. is committed to protecting the privacy of our clients and users of our website, and to fulfilling recent GDPR requirements.
  • We will ensure that the information you submit to us, or which we collect, via various channels (including our website or via e-mail) is only used for the purposes of providing our primary services.

Security & Privacy Summary

  • All collected and submitted data is treated with the strictest confidentiality.
  • EMN Transcription Services Ltd. aims to comply with all GDPR regulations for which we have received GDPR Training.
  • All received and collected data is treated as strictly confidential.
  • This website is SSL secured created by a 3rd party security firm.
  • We do not collect contact information for any marketing purposes.
  • All staff are subject to a regularly reviewed NDA.
  • We are always happy to review and sign your own agreements where requested.

Storage & Retention Summary

  • Customers can request access or deletion of data, transcripts and media at any time. 
  • Collected customer data and all transcript data is managed on a private DPS server physically located in the UK
  • Booked audio is retained for 30 days from contract end date.
  • Quote audio is retained for 6 months from receipt.
  • User access to transcripts is available for one month from contract end date.

Privacy Policy

This website www.emntranscriptionservices.co.uk  is hosted by jsecomputing.com, a company registered in n. Ireland, company registration number NI33533 , whose registered office is located at 14a Craigbrack Road, Eglinton, Co. L’Derry BT47 3BB.

The Information we collect

In some areas of our website we ask you to register and thereby provide personal information. When you do so, we ask you to give us your name, email address, company or affiliation, department, job title and other personal information for the purpose of supplying the Services to you.

We collect statistical information about browsing actions and patterns which can be associated with specific users, including the pages on the website that you visit and the functionality of the services of which you make use.

How we use your Personal Information

The information you provide will be kept confidential. We will hold, use and disclose your personal information for our legitimate business purposes including:

  • To identify you and authenticate your use when you visit the Site;
  • To provide our Services to you as a user of the Site, including enhancing your user experience;
  • To notify you about changes to our service and/or the Site;
  • To fulfil contractual obligations with our clients;
  • To release personal information to regulatory or law enforcement agencies, if we are required or permitted to do so.

 

The Legal Basis for Processing your Personal Information

Under GDPR, the main grounds that we reply upon in order to process personal information of our users are the following:

Necessary for entering into, or performing, a contract – in order to perform obligations that we undertake in providing a service to you, or in order to take steps at your request to enter into a contract with us, it will be necessary for us to process your personal data;

Trusted Third Parties

We will only share your personal information with trusted third parties where we have retained them to provide services that you have requested or for our legitimate business purposes, such as accountancy, IT or professional support services.

How long we will hold your information

We will retain your personal information for the time necessary to provide the Services we perform for you. In particular, we will store certain categories of your personal information for the following periods of time:

Category of Personal Data Storage time period

  • Marketing data on customers and prospective customers who request quotes – 6 months
  • Customer contacts for accounts and invoicing purposes. – Length of contract plus 6 years
  • Customer contacts for sales and quotations purposes – 1 year
  • Website and email usage and analytics data – 7 years
  • Customer contacts for the provision of support and training – 1 year

Use of cookies and tracking technology

We use cookies (defined below) for collecting user information from the Site. Cookies are messages given to a web browser by a web server. The message is then stored by the browser in a text file called cookie.txt. Each time the browser requests a page from the server, this message is sent back. A cookie’s main objective is to identify users and personalise their visit by customising web pages for them, for example by welcoming them by name next time they visit the same site. We use cookies and tracking to understand how users use and behave on the Site.

We use the data we collect to monitor the effectiveness and performance of the Site and to improve the Services we provide, and to provide relevant content. We only track users’ behaviour on our Site and we do not have access to your behaviour on other websites other than in relation to how you were referred to the Site (e.g. through another site or a search term).

Security

We respect your information and have put in place measures to ensure the security of the information we collect and store about you. We are committed to protecting your personal data from unauthorised disclosure and/or access.

You have certain rights in relation to personal information we hold about you. Details of these rights and how to exercise them are set out below. We will require evidence of your identity before we are able to act on your request. Right of Access

You have the right at any time to ask us for a copy of the personal information about you that we hold. 

Consent

To the extent that we are processing your personal information based on your consent, you have the right to withdraw your consent at any time. 

Complaints

If you are unhappy about our use of your personal information, you can contact us at elaine@emntranscriptionservices.com  

Changes to our Privacy Policy

If we change our privacy policy in the future, we will advise you of material changes or updates to our privacy policy by ema